Anonymous A started this discussion 2 years ago#113,698
Thanks for sending me the wrong item (again!) Now they're saying I should expect the new shipment anywhere between Nov 1 - 22, even though they managed to get the first shipment to me in 6 days, which is still laughably bad, but actually fast as far as their usual shipping times are around here.
Is it just me or has their shipping gotten noticeably worse over the past 3-5 years?
It almost feels like they're just trying to secure their own demise. Why the major couriers don't get into the business of selling products is beyond me. They already have the infrastructure and could get the shipments out much sooner and more efficiently than amazon.
It reminds me of how Sears took the L in the US a few decades ago. They were already doing catalog sales. The internet was quite obviously the future to anyone with half a brain cell.
Same thing with Walmart in the US. You have/had distribution warehouses everywhere -- it's called your store. They should've been what amazon became.
Anonymous A (OP) replied with this 2 years ago, 4 minutes later, 7 minutes after the original post[^][v]#1,258,949
@previous (B)
I don't know what continent or century you live in, but it's just not possible to find many items in physical stores anymore. Not unless you live in China or the developing world, ironically enough.
Anonymous D joined in and replied with this 2 years ago, 3 minutes later, 1 hour after the original post[^][v]#1,258,968
I've never really had issues with Amazon. I have ordered things in the past that were either not working, or not to my expectations, and was refunded within days.
As for shipping, it was normally within 3 to 5 days.
Anonymous E joined in and replied with this 2 years ago, 1 hour later, 2 hours after the original post[^][v]#1,258,992
@1,258,965 (Meta !Sober//iZs) @1,258,967 (Meta !Sober//iZs)
Did he though? Or did he just repeat what other people were saying? I don't remember him saying literally anything about Amazon unless he said Jeff bezos was smart for his tax stuff, I could see that maybe
tteh !MemesToDNA joined in and replied with this 2 years ago, 8 hours later, 10 hours after the original post[^][v]#1,259,042
I don't have many issues but they did send me an empty bloody box when I ordered my current phone (Galaxy S21 Ultra). They sent a replacement after an "internal review", a week later.
tteh !MemesToDNA double-posted this 2 years ago, 50 seconds later, 10 hours after the original post[^][v]#1,259,043
@1,258,968 (D)
Yeah I've never had any problem with refunds/replacements/returns. They're pretty good with it, usually. A lot better than many other companies and online shops.
Anonymous H joined in and replied with this 2 years ago, 1 hour later, 12 hours after the original post[^][v]#1,259,066
@1,258,965 (Meta !Sober//iZs)
He was right, The USPS shouldn't be offering special negotiable discounts to massive corporations like Amazon. Congress should really do something. The service is in shambles.
boof joined in and replied with this 2 years ago, 15 minutes later, 17 hours after the original post[^][v]#1,259,109
@1,259,066 (H)
a major problem is that so much of congress is corrupted by the private courier companies and take every effort to shittify the US Postal Service. It's right in the name, Service, but it has had bullshit imposed upon it that impede it. Hence you get insane shipping cost like 15 clams to send a few grams to another country.
Anonymous A (OP) replied with this 2 years ago, 1 day later, 1 day after the original post[^][v]#1,259,314
The most frustrating part is 90% of why it takes so long to receive items is because they don't ship them in a timely manner. I've seen them take literally 2 weeks or more to ship an item. Then once it ships, it takes 2-3 days to arrive.
It shouldn't take several times longer to ship the item as it does for it to actually arrive once in transit.
Anonymous A (OP) replied with this 2 years ago, 6 minutes later, 1 day after the original post[^][v]#1,259,325
@previous (H)
I did for a little while, but noticed little benefit. That was several years ago, though, so maybe things have changed. I do wonder if them waiting so long to ship is some semi-intentional strategy to try to push Prime. Every time I checkout I can't complete the purchase without clicking "no, fuck off, I still don't want Prime" two or three times. And, anyway, if this were some strategy to try to get me subscribed to Prime again, all the more reason for me to reject their extortion.
Anonymous H double-posted this 2 years ago, 11 minutes later, 2 days after the original post[^][v]#1,259,387
@1,259,385 (A)
If you're dead set on not using Amazon Prime, you can subscribe to Walmart+ instead. You said you like Walmart in the OP so maybe that would work for you.
Anonymous H replied with this 2 years ago, 1 minute later, 2 days after the original post[^][v]#1,259,391
@previous (A)
You can filter by "how you want your items". Anyway, you seem to have a high time preference for deliveries. You should probably just pony up for Prime. Amazon isn't worth using regularly without the subscription.
Anonymous A (OP) replied with this 2 years ago, 2 minutes later, 2 days after the original post[^][v]#1,259,392
@1,259,389 (H)
Well, I seriously hope stuff like what I'm complaining about keeps happening and a competitor springs up and takes over. Maybe it'll take 10 years, maybe it will take 20. But these tech empires are a lot more like houses of cards than anyone cares to admit. Then of course the cycle will repeat and we'll have to wait for another competitor to spring up and take over yet again.
I just wish they would've pushed harder on drone or some type of automated delivery. Eventually I think that would've led to faster and cheaper delivery options. I think that's the Next Obvious Thing, like the internet should've been to everyone awake 20-30 years ago.
Anonymous H replied with this 2 years ago, 1 minute later, 2 days after the original post[^][v]#1,259,393
@previous (A)
It only happens to people who want to USE amazon without paying for it. You'll have a better experience if you pay. Also try to pay attention to who is responsible for shipping the item, maybe this wasn't even Amazon's fault.
Anonymous A (OP) replied with this 2 years ago, 1 minute later, 2 days after the original post[^][v]#1,259,394
@1,259,391 (H)
I don't really have that high of a time preference. I just find it ridiculous that it would take a month or more to get simple items delivered, when it didn't use to be this way just a few years ago. 6 days to send me an item that ended up not being what I ordered at all. Now more than a month out to get a replacement. It'd be one thing if this was a one off, but I'm having experiences like this more and more frequently.
Anonymous A (OP) double-posted this 2 years ago, 1 minute later, 2 days after the original post[^][v]#1,259,395
@1,259,393 (H) > It only happens to people who want to USE amazon without paying for it. You'll have a better experience if you pay.
Unless things have changed, then that isn't true. I noticed no difference when I was paying for Prime.
> Also try to pay attention to who is responsible for shipping the item, maybe this wasn't even Amazon's fault.
It's a good point. Sometimes it isn't their fault. Although in this particular case it is.
Anonymous H double-posted this 2 years ago, 4 minutes later, 2 days after the original post[^][v]#1,259,397
@1,259,395 (A)
Did you know that as a Prime member you could have opened a chat with an Amazon representative about your package being late and received a gift card credit as an apology?
Anonymous A (OP) replied with this 2 years ago, 53 seconds later, 2 days after the original post[^][v]#1,259,398
I mean, just imagine ordering something and it being at your door within hours, possibly minutes for people in larger cities. Or wanting to return something and having a box dropped at your door that you just need to fill and place back out on the doorstep.
Convenience matters. It's the whole reason why internet shopping took off in the first place.
Whoever manages to first implement this is bound to take over. Then when they do, everyone will be wondering what the hell everyone else was doing that they didn't jump on automated deliveries sooner.
The few times I've needed to contact them it's always been easy, I'll give them that. Although it'd be nicer if I simply never needed to contact them and they could just reliably deliver what I order in a timely manner.
Anonymous H replied with this 2 years ago, 58 seconds later, 2 days after the original post[^][v]#1,259,400
@1,259,398 (A)
The returns on Amazon do suck. UPS offers doorstep pickup and a lot of companies use that for returns, it's pretty lame Amazon forces people to walk into a physical building for returns or pay for the return shipping label on their own to get doorstep pickup. They should reevaluate that choice. Could even be an ADA violation.
On the other hand, they'll often not even ask for the merchandise back, if you're willing to open up a chat with them.
> On the other hand, they'll often not even ask for the merchandise back, if you're willing to open up a chat.
Maybe I will at some point. Most recent example of what I received is not even something I'd ever use and would just be clutter to have around for no reason. It's also obscure enough that if I donated it to some local charity, I doubt anyone would ever even want it.
I thought I saw a Youtube video a while back saying that for legal reasons they often just destroy return items rather than risk sending them back out even if there was nothing wrong with the item to begin with.